Testimonials

To all the Falcon Plumbing family and staff, Thank you for attending to all our plumbing needs. My wife and I were just saying the other day when we first moved into our home sixteen years ago we noticed a Falcon plumbing tag on our old furnace and you have been our plumbing service of choice ever since. Most recently we had a new Baxi 380 installed it is so compact and out of the way, mounted on the back wall of our garage. We just love it and it is so efficient and quiet, thank you to Brian and Bryan for recommending it to us. What a difference from our old Heatmaker. The two employee's who installed it were Bryan and Ryan and they were so very professional in everything they did. Whenever I had a question they would answer me and took time to explain things to me so that I understood and were so very friendly. Bryan has been here a couple times when I needed service and he shows that he cares about your problems, he represents Falcon Plumbing very well, as does Ryan. It is so nice to hear Laura's friendly voice when I call about a plumbing problem and whenever I had to leave a voice mail for Brian he would respond to me very soon after I first called. It is so nice of you to treat your customers this way and for us to know that you care about our needs. I would recommend Falcon to anyone who has a plumbing problem. Thank you again for the wonderful service.
 
Jerry & Debbie Parot

 
I would like to thank Brian Seeholzer at Falcon Plumbing Service for being so patient with me and extremely understanding and nice. I would also like to thank the technician Brian Tatro, who was absolutely wonderful and very knowledgeable of the problem. In the face of disaster and not knowing what the problem is, just having those qualities from a plumbing company just absolutely means everything to me, the customer. I so appreciate both the patience and their professionalism from both Brian's. I wanted to express my thoughts and again Thank Falcon Plumbing Service, my plumbers.
 
Valerie
 
 
There were two Nice young men here to replace my water heater. One was Peter Boardman & the other was Justin Seeholzer. I have never had such good service and nice people in my life and I promise EVERYONE  I know at Fletcher Allen I will tell about you, I will take my card to work. I will use you again, for another water problem. What GREAT SERVICE & went out of there way to help.  
 
Your scale from 1 - 10 should go to 100+. Thank you again!

Colleen Bowles, Richmond, VT
 
 
Just wanted to say thank you for sending two of the best plumbers around. They did a fantastic job and also left the place very clean when they were done. You have a wonderful crew and it is a pleasure to be able to do business with you again.
 
Terry Moison, Williston, VT
 
 
I called Laura at Falcon Plumbing on Tuesday, October 2nd for service and Bryan the technician was here the next morning October 3rd as promised and on time with a big smile. Now you cannot beat that for service. Bryan was very professional and concerned with my problem and answered all my questions. He also kept me informed of everything that he was doing and made some suggestions that I think were very good and to my benefit. I have used Falcon Plumbing several times in the past and will continue to use them for any future problems that I may have. I would recommend Falcon to anyone with plumbing needs or problems. Thank you!
 
Jerry Parot, South Burlington, VT

Our furnace went on Christmas. We had no heat and hot water. I called 3 other places including our fuel supplier and they either could not help us or gave me appointments for later in January and February. We have two exotic birds who cannot live in the cold. I called Falcon and Brian understood my situation and immediately agreed to help me. He presented me with three options all of which were appropriate. When I described the problem he understood immediately what was wrong as if he was right there looking at the furnace. Later that day he came out and checked the problem out and sent in his crew who worked till 10:00 pm and got us heat.  The next morning we woke up and there was no heat again. I paged him and someone was here with in 5 minutes, the problem was identified and solved at no additional cost to me. Also they never said "We don't have such and such part etc",  whenever they lacked something they went and got it. This is an exceptional example of customer service at a time when most of us have given up on people going the extra mile, employees at Falcon went the extra 100 miles for us. Thank you!

Hrayr Attarian and Diana Monaghan
 
 
I am a Realtor with Lang McLaughry Spera in South Burlington. I had a wonderful experience with Falcon on a very difficult inspection @ Taft Farms last winter. Brian was my contact last winter. Due to his help, the transaction stayed together and the property closing happened. On a personal note, I needed your services on Monday at our home in Shelburne. We had two leaks occurring simultaneously - one through the ceiling and one in the basement.  My husband was out of town and I called Falcon Plumbing at 3:00 pm when I discovered the problems.  Ryan came to my rescue. He was wonderful, knowledgeable, and very customer focused. he quickly diagnosed the problem and "saved the day" to minimize the prospective Buyers and Sellers in this market. Also, I will call you again without hesitation if I ever need your services. Your team is absolutely fantastic !!!!!  Thanks a million for your help !!!
 
Donna Wald

 

I would like the chance to offer my name and email address to anyone who is considering your firm for plumbing services. You are true professionals in every sense of the word. Each time you have performed work at my house you have been prompt, polite, kind, courteous, knowledgeable & competent. It is truly a treat to deal with an honest, fair, hard working family owned business such as yours. I am pleased to have the opportunity to share my firsthand knowledge of your excellence to others who are considering hiring you. You never fail to impress me. Thank you.

Esther Lotz Burlington, Vermont (Estherlotz@aol.com)

Having to deal with frozen pipes is not pleasant to say the least. When I realized my pipes froze, I called Falcon Plumbing. Bryan arrived right away. He located the frozen pipe, explained my options, informed me of Falcon's rates, and fixed the pipe. Bryan also made suggestions for house improvements so that this wouldn't happen again ( I .E., create another thermostat zone and insulate pipes that are in an outside wall). He was professional, cheerful and knowledgeable. Hopefully my pipes won't freeze again, but if they do, I'm calling Falcon Plumbing ASAP.

B. Raab Hinesburg, VT

When I lost heat one evening during the Valentine's Day snowstorm, an emergency call to Falcon Plumbing was the solution. Brian immediately returned my call and within a half hour, despite the late hour and high service demand caused by the storm, one of Falcon's capable plumbers, Peter was at my door. What I thought was a frozen heating pipe turned out to be a malfunctioning zone valve. A problem that was quickly diagnosed and readily solved. That is what I call customer service!

David Ritter Colchester, Vermont

Thank you Falcon Plumbing Staff! There are not many businesses that measure up to you! We lost our heat on a Saturday evening in the middle of a very cold February in Vermont. We never imagined that we would find someone to help us that night. We truly cannot thank you enough for your dependability, which was matched by your courtesy!

Sincerely, The Norkon Family

Falcon Plumbing exceeds industry standards in all capacities. At 0100 they responded to my phone call within 10 minutes. They worked extremely hard to restore heat to my home during the Valentine's Day blizzard.

Tim

Dear Falcon Plumbing, I was at my wits end last week when one evening I found that the pipes in my basement were leaking and ruining the ceiling in our newly finished basement. I frantically placed a call to the plumbing company who had recently installed said pipes, and was told it would be several hours before they could get anyone there to help me. I had visions of my newly installed drop ceiling literally dropping to the floor, and I knew that time was not on my side, so I called Falcon Plumbing. You immediately responded to my desperate cry for help and quickly found and repaired the problem, minimizing what otherwise could have been a real and costly disaster. Ryan was even thoughtful enough to cover his shoes, so as not to track dirt on my new rug. Why didn't I use you guys to begin with? Your professionalism, courtesy, thoughtfulness and caring truly defines what service should be all about. I cannot thank you enough for your help, and rest assured Falcon Plumbing will be our plumbers for life! It is true what they say, word of mouth is the best form of advertising. And believe me, I have a big mouth!

Shannon Singer

I just want to express my appreciation at the excellent service we received from Falcon Plumbing a couple of months ago. My husband and I could not figure out why our furnace was leaking all over the basement floor and were at our wits end as to what to do. We called Falcon and Ryan was dispatched to our house after hours and was there within the hour. Ryan changed a couple of things that were obviously old and in disrepair but the leak continued. Ryan's persistence paid off and he found the cause of the leak and had the parts on the truck to fix it immediately. We were very grateful. Thank you Falcon and Ryan.

Heidi & Steve

We have experienced many near-miss disasters with our heating/plumbing systems. In the Vermont winters, this can be catastrophic. It is comforting to know that Falcon is always there to pull us through. They are responsive and prompt regardless of the time or weather. Their estimates are accurate and reasonable. We never feel like we are being taken advantage of. Their work is of the highest quality. We are pleased to be part of the Falcon family and will continue our relationship with them for our future plumbing and heating needs.

Another satisfied customer

There were two Nice young men here to replace my water heater. One was Peter Boardman & the other was Justin Seeholzer. I have never had such good service and nice people in my life and I promise EVERYONE I know at Fletcher Allen I will tell about you and I will take my card to work. I will use you again, for another water problem. What GREAT SERVICE & went out of there way to help.  Your scale from 1-10 should go to 100+. Thank you again.  

Colleen Bowles from Richmond  

Very impressive website ! As always you guys did a great job.  

Another satisfied customer

Thanks for the help again with one of my listing clients homes that was in need of repair. The closing went off as scheduled thanks to you.  I will be certain to give you a call the next time we need heating and plumbing work.

Brad Chenette, Owner/Broker, Chenette Real Estate

Hi,  I was totally thrilled with the service I received from Falcon. Brian returned my panicked after-hours phone call and was awesome enough to talk me through a repair over the phone (saving me quite a bit of $$$$). Justin was there the next morning right at 8:00am as expected.  He was polite and courteous and helpful and knowledgeable and didn't make me feel silly about the questions I asked. He got a lot finished in an hour, and I was on my way to work by 9:00!  (p.s.  nice website!  very thorough and easy to navigate)

Thanks again, Sarah Mason  

This is the second time I've had Justin do work for me. He is very personable and pleasant. The hourly rates seem a little high, but service is excellent.

Thanks, Jon Isaacson

Just wanted to say thank you for sending two of the best plumbers around. They did a fantastic job and also left the place very clean when they were done. You have a wonderful crew and it is a pleasure to be able to do business with you again.

Terry Moisan, Williston, VT

I called Laura at Falcon Plumbing on Tuesday, October 2nd for service and Bryan the technician was here the next morning October 3rd as promised and on time with a big smile.  Now you cannot beat that for service. Bryan was very professional and concerned with my problem and answered all my questions. He also kept me informed of everything that he was doing and made some suggestions that I think were very good and to my benefit. I have used Falcon Plumbing several times in the past and will continue to use them for any future problems that I may have. I would recommend Falcon to anyone with plumbing needs or problems.

Thank you, Jerry Parot, South Burlington, VT

 

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