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Friday’s Falcon: Ann!

Here at Falcon Plumbing, we know that half of the battle with finding a good plumber is actually getting them on the phone.  Many companies list a cell-phone these days to try to make sure their employees can take your call even if they are at another job.  While that may be better than no answer at all, it robs you of their undivided attention and potentially robs the customer they are currently assisting of paid time.  We haven’t forgotten that first impressions matter, which is why if you call us you will likely reach Ann first!


Ann has been our office manager for nearly four years.  She brings a wealth of experience working with car dealerships that has prepped her well for monitoring our technicians and job orders.  Entertain one conversation with her and you too will appreciate the customer service focus Ann brings to work every day.   Always the cheerful voice and the helpful attitude on the other end of the telephone, Ann takes each call (or customer who walks through our door) as an opportunity to build our relationship with the community.


We could not be prouder to have Ann on our team, and we aren’t sure what our technicians would do without her!  To say she is indispensable to our daily operations would be an understatement, yet there is no way to overstate her value.  There is an old adage that the customer is always right, so find out for yourself and give her a call!  We know that you will get the first impression we want, and that the rest of our team will work their tails off to reach the bar Ann sets with each phone call we receive.



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